SaaS License Agreement

This document constitutes a Software License Agreement (hereinafter referred to as the “Agreement”) granted by Inventivo IT, whose registered office is located at Al Warsan First, Building Y01-409, Warisan Dubai, United Arab Emirates. Inventivo IT is authorized for that purpose (hereinafter referred to as "Inventivo",or "optsi" or the "PROVIDER") to any natural or legal person wishing to use the Software (hereinafter referred to as the “CLIENT” or “You”), collectively referred to as “the Parties” or individually as “Party”.

The CLIENT is informed that the use of the Software is conditional upon acceptance of this Software License Agreement which contains all necessary and useful information to enable him/her to commit in full knowledge of the facts. Accordingly, the mere use of the Software constitutes acceptance by the CLIENT of the entirety of the terms and conditions of this Agreement.

Preamble

Optsi is a software publisher that develops proprietary solutions whose licenses are marketed to its customers in the form of Software as a Service (hereinafter "SaaS"), which refers to the way in which the functionalities of a software solution are made available remotely, using Internet technologies and accessible via the Internet network. Inventivo IT has developed Optsi, a software enabling the Client to manage its e-commerce data by offering a solution to centralize the different marketing channels, calculate and help monitor Key Performance Indicators (hereinafter the "Software").

HAVING REGARD TO THE AFORESAID, IT IS AGREED AS FOLLOWS:

Article 1 – Definitions

"Authorized Use": refers to the authorized use of the License by the CLIENT as defined in section 6 of the Agreement.

“Connectors” (or “Data Connectors”): refers to connector, like application programming interface, that enable to source data, such as online advertising platform, emailing software, web analytics service, which CLIENT might use in order to compute its marketing data. For example, Shopify, Google Analytics, Facebook Ads, etc. The list of available Connectors is accessible at https://www.optsi.com/integrations

”Data”: refers to all information created, acquired, aggregated, or archived by or for the CLIENT, including personal data processed via the Software, as well as the results of processing carried out on the basis of such data via the said Software. The Data also refers to the data communicated by the CLIENT relating to its activities, know-how, etc. These data are confidential and are the exclusive property of the CLIENT for the data concerning him.

”License”: refers to the license as described in section 5 of the Agreement.

”Object Code”: refers to the series of machine-readable instructions (executable program) that are intended to be directly executed by a computer after appropriate processing and linking but without the compilation or assembly steps.

“Support Assistance”: refers to the support provided by the PROVIDER team with commercially reasonable efforts. This technical assistance is provided through Email, a ticketting help desk, or Slack depending on the Pricing plan selected.

”Software” means the Software described in the Preamble of this Agreement, including all new versions, updates and modifications that may be developed after the date of signing the Agreement. By new versions and updates, we mean any improvements or evolutions of the existing functionalities of the Software, any corrections made to the Software. Software is accessible through a dashboard.

”Source Code”: includes for the Software (i) a complete presentation of operations and instructions, expressed in an advanced language that is understandable to a computer professional, (ii) the procedures and methods used to achieve this result and (iii) all the technical documentation attached to the Software.

“Stores”: refer to a Shopify or woo commerce store as defined by a unique store url (Note: 1 brand can have multiples stores for multiple countries served)

“Subscription Process”: refers to the online process enable the CLIENT to subscribe to the SaaS.

Article 2 - Contractual Documents

The rights and obligations of the Parties relating to the subject matter hereof shall be governed by the provisions of the Agreement, which shall include the body of this Agreement, as well as the schedules hereafter listed. The body of the Agreement should prevail over the others. Any modification of the Agreement shall be the subject of a written amendment agreed by mutual agreement between the Parties.

The Agreement expresses the entire agreement of the Parties as to its purpose. It replaces any previous agreements, declaration, negotiation, commitment, communication, oral or written, or any general conditions of the CLIENT or the PROVIDER, regardless of the time and/or medium of their communication.

Article 3 – Purpose

The purpose of the Agreement is to specify the terms and conditions under which the PROVIDER makes available to the CLIENT a License to use the Software.

Article 4 – Duration

The Agreement takes effect upon the acceptation date of the terms and conditions provided herein for a term of 1 (one) month or 12 (twelve) months according to the choice made by the CLIENT during the Subscription Process, from the date of expiration of the Evaluation Period when applicable (“Initial Subscription Period”).

At the end of the term, the Agreement may be tacitly renewed for successive periods of 12 (twelve) months (“Renewal Subscription Period”), unless one of the Parties terminates the Agreement by email sent to the other Party at least 15 (fifteen) days before the end of the term, for the 1 month Agreement, or three (3) months before the term of the 1 (one) year Agreement or each renewal deadline.

If the CLIENT, subscribed to a free trial, the Agreement shall take effect upon acceptation of the free trial by following the terms of Article 5.

Article 5 – Free Trial

When the CLIENT subscribes for a free trial ("Trial Account"), the PROVIDER will make the Software available to the CLIENT on a trial basis free of charge for seven (7) days (the “Evaluation Period”) from the effective date of this subscription. If, at the end of the Evaluation Period, the CLIENT does not sign up for a paid subscription of the Services, the Agreement will automatically terminate unless COMPAGNY agrees, in its sole discretion, to extend the Evaluation Period. Additional terms and conditions may appear on the registration website for a Trial Account and any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

ALL TRIAL ACCOUNTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND. TRIAL ACCOUNTS MAY BE SUSPENDED, TERMINATED, OR DISCONTINUED AT ANY TIME AND FOR ANY REASON (OR NO REASON). THE PROVIDER DISCLAIMS ALL OBLIGATION AND LIABILITY UNDER THE AGREEMENT (INCLUDING LIABILITY OTHERWISE PROVIDED FOR UNDER ARTICLE 11 (LIMITATION – INSURANCE) FOR ANY HARM OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH A TRIAL ACCOUNT, AND ANY CUSTOMIZATIONS MADE TO A TRIAL ACCOUNT BY OR FOR SUBSCRIBER, MAY BE PERMANENTLY LOST IF THE TRIAL ACCOUNT IS SUSPENDED, TERMINATED, OR DISCONTINUED.

Article 6 - User License

In exchange for payment of the license fees or, in regard to the Trial Account, upon acceptation by the CLIENT of this Agreement, the PROVIDER grants the CLIENT the non-exclusive and non-transferable right to use the Software, during the term of this Agreement. To this end, the PROVIDER provides the CLIENT with a license to use the Software, in SaaS mode, 24 hours a day, 7 days a week, subject to interruptions for maintenance reasons planned outside the CLIENT's usual working hours or interruptions due to a failure external to the PROVIDER, for the duration of the Agreement in return for the payment of the financial conditions as determined in Appendix 1. The Software remains on the PROVIDER’s infrastructure. Thus, the latter does not, under any circumstances, give a copy of the Software, in any form or on any medium whatsoever, to the CLIENT. Appendix 1 describes the price evolution by number of annual revenue. Thus, the PROVIDER will apply the price corresponding to the chosen option during the Subscription Process.

In this respect, the CLIENT agrees to:

Article 7 - Obligations of the Parties

7.1. Obligations of the Provider

The PROVIDER agrees to:

7.2. Client Cooperation

The CLIENT agrees to cooperate loyally and actively with the PROVIDER and in particular to provide or facilitate the consultation of all the elements or documents that will be necessary for the performance of its services under the Agreement.

The CLIENT agrees to pay the corresponding monthly or annual royalties, Trial Account excluded, of the license in accordance with the provisions of Appendix 1.

Article 8 - Assistance

The technical assistance is provided through email, a ticketting service desk or Slack depending on the Pricing plan selected. The technical assistance is not intended to replace the installation services (for example: module activation, configuration workshop, etc.), training or advice of users or the CLIENT, which could be the subject of separate services and agreements, under a separate implementation and training service contract from this Agreement.

Any Error noted by the CLIENT and which would affect the Software will be notified in writing to the PROVIDER.

Article 9 - Intellectual Property

The PROVIDER is the owner of all intellectual property rights relating to the Software and the accompanying documentation as well as all their updates, old, current and future versions, and all developments carried out by the PROVIDER.

Under no circumstances shall these rights be transferred to the CLIENT as a result of this Agreement. The CLIENT shall refrain from infringing in any way whatsoever the PROVIDER's intellectual property rights over the Software.

The CLIENT is expressly prohibited from using or using the Software in a manner that does not comply with this Agreement. In particular, it is prohibited to:

In general, the PROVIDER guarantees the CLIENT the peaceful enjoyment of the rights granted to him by the PROVIDER under the Agreement.

The PROVIDER agrees to guarantee the CLIENT against any action or claim on the basis of counterfeiting tending to restrict or prohibit the use of the Software that the PROVIDER will be required to provide to the CLIENT under the Agreement.

The above provisions are subject to the following express conditions:

In the event that the prohibition of use of all or part of the Software that the PROVIDER is required to provide to the CLIENT under the Agreement is imposed as a result of any action, in particular for infringement, or results from a transaction signed with the plaintiff in such action, the PROVIDER shall endeavor, at its option and at its expense, to replace the latter at the latest within a period of 3 (three) months in order to avoid any risk of infringement, unfair competition or parasitical acts.

The CLIENT guarantees the PROVIDER (i) against any action for infringement relating to the elements placed at its disposal by the CLIENT (ii) that it has obtained from third parties all the necessary authorizations allowing the PROVIDER to use the elements provided by third parties, placed at the PROVIDER's disposal by the CLIENT. In this respect, the CLIENT shall bear all damages to which the PROVIDER may be condemned by a court decision that has become final and based on an action for infringement, an action for unfair competition and/or parasitic acts and/or a failure to obtain the authorizations required from third parties by the CLIENT, tending to restrict or prohibit the use of the elements of which the CLIENT and the author or subject to authorization required from third parties, made available to the PROVIDER.

EXCEPT TO THE PREVISOUS PROVISONS IN RELATION TO INTELLECTUAL PROPERTY, THE SOFTWARE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES, COVENANTS, OR CONDITIONS OF ANY KIND (EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE), INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. FURTHER, EXCEPT FOR THE SUPPORT ASSISTANCE, THE PROVIDER DOES NOT REPRESENT OR WARRANT THAT (A) THE ACCESS TO OR USE OF THE SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED, ERROR-FREE, OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA, (B) ERRORS OR DEFECTS WILL BE CORRECTED, PATCHES OR WORKAROUNDS WILL BE PROVIDED, OR THE PROVIDER WILL DETECT ANY BUG IN THE SOFTWARE, (C) THE SOFTWARE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR (D) THIRD-PARTY DISRUPTIONS OR SECURITY BREACHES OF THE SOFTWARE WILL BE PREVENTED.

Article 10 – Termination

In the event of non-performance by a Party of any of its obligations under the Agreement, the other Party may terminate the Agreement, if it deems it appropriate, in its own rights by sending a registered letter with acknowledgement of receipt. Such termination may only take place after a formal notice has remained unsuccessful within a period of 10 (ten) working days, in regard to the 1 (one) month term, and 30 (thirty) days, in regard to the 12 (twelve) months term, without prejudice to any damages that may be awarded as a result of the aforementioned breaches.

Each Party is also entitled to terminate the Agreement, without incurring any liability to the other Party, by simple written notice to the latter's address, in the following cases:

In the event of failure by the CLIENT to pay an amount due to the PROVIDER under the Agreement, the PROVIDER may terminate the Agreement by operation of law without any other formality than by sending a registered letter with acknowledgement of receipt.

Notwithstanding the termination or expiration of the Agreement, it is understood that the provisions of the Articles "Liability", "Intellectual Property", "Non-solicitation of Personnel" and "Confidentiality" shall survive such termination or expiration, for any reason whatsoever.

Article 11 - Liability

The CLIENT is responsible for ensuring that the Software meets its needs. The CLIENT acknowledges that it has received from the PROVIDER all the necessary information enabling to assess the suitability of the Software for its needs.

The CLIENT has decided to sign the Agreement after having read the software solutions proposed by the PROVIDER and verified their accounting according to its other equipment (hardware, software, configuration, etc.) and its needs. Thus, the PROVIDER may under no circumstances be held liable for direct or indirect damage of any kind suffered by the CLIENT due to the impossibility of using the software solutions, especially in case of interconnection problems with the Connectors, or inadequacy to its needs. Likewise, the PROVIDER should bear no responsibility incurred by the accuracy of the Data provided by the CLIENT, a latency of Data update (“Data Refresh Hour”) or incorrectness.

The CLIENT acknowledges that the information provided within the use of the Software are of general range and that they are meant to be used to help the CLIENT manage marketing metrics. Such information can under no circumstances replace a marketing analysis, therefore, the CLIENT is solely liable to assess whether the content available through the Software is suitable for its needs.

The PROVIDER's role is to provide a Software License, the use of which is left to the discretion and responsibility of the CLIENT. a result, the PROVIDER is not liable for damages such as financial, commercial, customer loss, any commercial disturbance, loss of profit, loss of brand image, loss of data, files or software suffered by the CLIENT, increase in charges, cost of services necessary to implement or correct the data or results obtained, which could result from the non-performance of the Agreement, which damages are deemed to have the nature of indirect damages.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EACH PARTY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY CLIENT HEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY IN THE TWELVE MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, BUT WILL NOT LIMIT CLIENT’S AND ITS AFFILIATES’ PAYMENT OBLIGATIONS UNDER ARTICLE 16 BELOW.

IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

Article 12 - Data Protection

The CLIENT's Data and databases, whether or not containing personal data, to which the PROVIDER may have access in the performance of the Agreement, are the exclusive property of the CLIENT. These Data and databases are strictly confidential in accordance with the terms of the article "Confidentiality".

The PROVIDER shall refrain from infringing the CLIENT's property rights relating to the aforementioned Data and databases and, in this respect, shall refrain from communicating them to third parties, from reproducing them, from carrying out extractions (unless these operations are part of the services covered by the Agreement or following an express and prior request by the CLIENT), or from infringing the security of the processing of these Data.

In general, the PROVIDER shall maintain and comply with adequate technical security measures to protect the CLIENT's Data, to which the PROVIDER may have access in the performance of the Agreement, against any accidental or unlawful destruction or accidental loss, damage, alterations, disclosure or unauthorized access, in particular when the processing involves the transmission of data or databases over a network, and against any other form of unlawful processing.

To the extent PROVIDER processes any CLIENT Personal Data (as defined in Appendix 2) contained in CLIENT Data on behalf of CLIENT, the terms of the Data Processing Addendum which are incorporated in Appendix 2 by reference, will apply and the parties agree to comply with such terms.

Article 13 - Force Majeure

The Parties shall not be held liable for any breach of any of their obligations under the Agreement resulting from the occurrence of an event of force majeure, as defined by the case law of the French courts. In this case, the obligations of the Parties shall be suspended from the notification of this exonerating cause by one of the Parties to the other Party until its termination.

To the extent that such circumstances continue for a period of more than 1 (one) month, the Parties agree to enter into discussions with a view to amending the terms of their respective commitments.

If no agreement or alternative is possible, these commitments may then be terminated by the Party whose obligations are not affected by the event of force majeure, without damages, by simple written notification by registered letter with acknowledgement of receipt, without compensation or notice.

Article 14 – Confidentiality

Each of the Parties acknowledges that they will communicate to each other (and to their officers, employees, consultants and subcontractors who may have a direct need to know such information) (together the "Authorized Persons") certain technical, commercial, financial or other information relating to their respective activities, as well as the Agreement and all its Annexes and amendments, whether such information has been delivered in writing, orally or by any other means (the "Confidential Information") under the Agreement.

In order to protect the confidentiality of the Confidential Information, each Party agrees, under the terms of the Agreement, to:

Provided that the obligations referred to in the above paragraphs shall not apply to Confidential Information provided by a Party which:

This obligation of confidentiality applies for the entire duration of the Agreement and for a period of two (2) years upon expiry or termination of the Agreement, for any reason whatsoever.

The Provider will respond with data requests within 72 hours and you may ask for data to be permanently deleted, with written confirmation after it is completed.

Article 15 - Prices

The CLIENT shall pay the amounts stated in the contract as the agreed-upon price for the services provided. These amounts are monthly or annual fees for licenses, depending on various conditions, such as revenue, the level of data accuracy and specific features the CLIENT wishes to have. The PROVIDER has the rights to change the monthly fees for the licenses if they exceed their agreed annau revenue and puts them into a new pricing band.

Any amount unpaid on the due date shall bear interest for late payment, subject to prior formal notice to pay, sent by registered letter with acknowledgement of receipt, which shall remain without effect for a period of 5 (five) working days following its receipt, at the rate of 3 (three) times the legal interest rate in force on the due date.

More generally, any supply or service not expressly defined in the Agreement will be invoiced under the terms of the amendment governing it.

In general, the CLIENT shall not reimburse any expenses incurred by the PROVIDER under the Agreement without his express prior written consent.

The PROVIDER remains free to change the agreed-upon price, as well as the structure and modalities of its pricing if and only if the PROVIDER informs the CLIENT 60 (sixty) days prior to the Renewal Subscription Period. Such change cannot occur during the ongoing subscription period.

When using the online payment service, the PROVIDER may use the services of the company Stripe. To this end, the CLIENT authorizes the PROVIDER to transmit personal data to its partner, like CLIENT details (Name, registration date), and any other documents or information relating to our regulatory obligations in the fight against money laundering and terrorist financing. Stripe's general terms and conditions and privacy policy are available at: . Stripe Ltd. is authorized by the Financial Conduct Authority (FCA) as a payment institution in accordance with the Payment Services Regulations 2009. FCA reference is FRN 580343.

Article 16 - Non-Solicitation

The CLIENT expressly refrains from soliciting, with a view to hiring or subcontracting, any employee of the PROVIDER, for the entire duration of the Agreement and the 12 (twelve) months following its termination, regardless of the cause. This prohibition also applies during the 12 (twelve) months following the end date of an employee's employment contract, regardless of the cause. In the event of an infringement of this prohibition, following a poaching and/or an offer made, the defaulting Party shall be required to pay the other Party, as a penalty clause, a lump-sum indemnity equal to 12 (twelve) times the last gross monthly salary of the requested person, plus the costs incurred in recruiting a replacement.

Article 17 - General Provisions

Transfer. No change in the legal form of either Party and/or in the capital structure of either Party, including change in corporate form, merger, takeover or change of control, may affect the performance of the Agreement.

No waiver. The absence of sanction by one of the parties of a breach of a provision of this Agreement or failure to comply with the time of performance of an obligation to perform does not mean that it waives its right to sanction any prior or subsequent breach of the same or any other provision.

Notifications. All notices required to be given to either Party under this Agreement shall be in writing and delivered by hand during normal business hours or by registered mail with return receipt during normal business hours to the respective addresses indicated on the cover page of this document, which the Parties shall choose for the delivery or sending of notices, communications or legal proceedings arising under this Agreement. The Parties shall have the right to replace such address with another physical address, which shall take effect 30 (thirty) days after the other Party has been given written notice.

Applicable law and dispute resolution. This Agreement is subject to French law and the competent courts of Paris. Before any litigation is taken, the Parties shall seek, in good faith, to settle amicably their disputes relating to the validity, performance and interpretation of the Agreement. The Parties shall meet to discuss their points of view and make any relevant findings to enable them to find a solution to the conflict between them. The Parties shall endeavor to reach an amicable agreement within thirty (30) days of notification by one of them of the need for an amicable agreement by registered letter with acknowledgement of receipt.

Last Modified: May, 2023

Contact us to find out more
Optsi is your go-to dashboard for e-commerce analytics. Discover more about your business with our one-click integration.